FAQs

Question 1

What is your ingredient philosophy?

Answer

We use as many natural, sustainable, ethically-sourced and organic base ingredients as possible. Have questions? We are totally transparent— all ingredients are listed for each product!

Question 2

Do you ship internationally?

Answer

Not at this time.

Question 3

What community causes does RMSM support?

Answer

We support our local community by consistently partnering with Mary's Home, Beautiful Redemption and Casa Angelina. To find out more about these organizations and our involvement, visit our About Page.

Question 4

Can I return something if I don’t like it?

Answer

We want you to enjoy our products as much as we do! Please contact us if you are unsatisfied, and we will do everything in our power to work with you to remedy the situation.

Question 5

Is the palm oil in your soap sustainably sourced?

Answer

It is! Our organic palm oil is renewable and sustainably farmed and sourced.

Question 6

Are your soaps/products vegan and gluten free?

Answer

All soaps and products are plant-based and vegan with the exception of products containing goat's milk, honey and beeswax. If you have Celiac disease, please read our ingredients carefully. For its soothing and exfoliating benefits, several of our soaps and products contain oats. We also carry a few specialty beer soaps, made with real beer. Call if you have questions.

Question 7

What is the difference between essential oils and fragrance oils?

Answer

Essential oils are naturally derived from plants and considered pure. Essential oils are extracted from bark, leaves or petals. Fragrance oils are man-made.

Question 8

What is the Body Bar and how does it work?

Answer

Our one-of-a-kind Body Bar is a literal bar located in our brick and mortar store in downtown Colorado Springs where you can come in to be pampered with spa water, snacks, and explore your creative side. Choose from several of our gourmet bases, and customize to your heart’s delight with hundreds of combinations of essential oils, fragrances, exfoliators, and more. Walk-ins are welcome as are private events and parties. Visit our Body Bar page to learn more!

Question 9

Do you sell wholesale?

Answer

Yes, we are always excited to gain new partners! We enjoy our relationships with partners of all sizes. Some of our current parters include: The Broadmoor Hotel, the Ritz Carlton Denver, Palmer Flowers, and Safeways all along the mountain range. To find out more, visit our Wholesale page located at the bottom of our website.

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