Shipping & Returns
Shipping cost is based on total weight and volume of product purchased and is determined by the shipping carrier. We strive to be as accurate as possible in charging you the actual shipping cost with no additional fees.
Our goal is to ship your order as quickly as possible. We ship orders from our Ranch in Colorado Springs, CO which is only open Monday through Friday. Retail orders are typically shipped within 1-5 days, but we do not guarantee a specific ship date. Turnaround is usually very quick, but when we run out of a product, we'll make it for you fresh!
Wholesale orders ship in approximately 3-7 days depending on the size of the order. Please note that transit times for each shipping carrier may vary. Rocky Mountain Soap Market is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. If you have questions regarding availability or need your order by a specific date, please contact us at info@RockyMountainSoapMarket.com or by using our Contact page and we will do our best to get your order to you on time!
You will receive an email notification with tracking when your order has shipped. If you have questions regarding existing order status, you may log in to check the status of your order or contact us at info@RockyMountainSoapMarket.com.
RETURNS / EXCHANGES
We hope that you will be 100% satisfied with your purchase; however, if you need to make a return or exchange, we are happy to help whenever feasible. Any items that have been opened cannot be returned. Rocky Mountain Soap Market does not cover the shipping costs to return items, and items must arrive in their original, unused condition. Please contact us for information to include with your return and return your unwanted items within 30 days of receiving your order. Email info@RockyMountainSoapMarket.com or use our Contact Form to get in touch.
Gift Certificates are not returnable, and cannot be redeemed for cash.
DEFECTIVE PRODUCTS OR MISSING SHIPMENTS
If there is something wrong with your order, please reach out and we will make it right. If we believe that your items have a defect, we will send a replacement at no cost to you. Please contact us as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are able to assist with items that arrived broken, missing items, and missing packages within the 30-day return/exchange policy time frame and with a photo of the broken items and/or package. Email info@RockyMountainSoapMarket.com or use our Contact Form to get in touch.